Part 7 in our "Why They Succeed" series...
In a world ruled by spreadsheets, projections, and the ever-present demand for ROI calculations, many businesses have gotten away from the core of what brought them success in the first place: excellent customer service.
But that’s not the case for Ladue Fossett and his team at Drain Right Guttering.
According to Ladue, the simple art of communication — picking up the phone when it rings and being available to customers when they have questions or concerns about their projects — has led the company to its current success.
And what does success look like for Drain Right? As of 2019, the company is celebrating 27 years in business, and has a presence in four markets, including Chattanooga, Cleveland, Birmingham, and Knoxville.
Good Communication + Good Business Sense = A Recipe for Success
Drain Right’s most recent expansion into the Birmingham market was marked by a business acquisition during which Ladue and his team leaned heavily on Market Street Partners. According to Ladue, MSP’s responsiveness and level-headed advice added a level of clarity and confidence to the process.
“Kyle doesn’t tell me how to run my business,” Ladue said. “But he’ll tell me if I ask him. And I want that.”
Watch the video for the rest of the story, and be sure to check out the other profiles in our “Why They Succeed” series.